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Troubleshoot your Problem

What type of problem are you having?
What type of Air Conditioner Problem are you having?

This can be Caused by your Thermostat:

Solution:

  • Make sure your thermostat is turned On
  • Set 3 degrees below room temperature
  • Turn Cool, not fan or heat

If the thermostat screen is blank, then the battery is dead. Replace the battery.

Did that solve your problem?

Your Air Filter May be Dirty.

Check yours and change if visibly dirty

Did that solve your problem?
Is your outdoor unit running?

Your AC’s circuit breaker may have been tripped:

Here’s what to do:

  • Find your breaker box and look for the circuit labeled “air conditioner”
  • Try flipping that circuit to “off” and then “on”
  • Give your air conditioner a couple minutes and see if it comes on now
Did that solve your problem?
Is there air coming out of your vents?
Is there Ice on your Outdoor Unit?
Is there air coming out of your vents?
Is there Ice on your Outdoor Unit?

Awesome!!

Glad we were able to help you solve your problem. We’ll be here if you need us again.

Sounds like you need expert care.

Please turn off your system and get professional help.

Schedule your repair appointment
What type of heating problem are you having?
What type of heater do you have?

This can be Caused by your Thermostat:

Solution:

  • Make sure your thermostat is turned On
  • Set 3 degrees below room temperature
  • Turn Cool, not fan or heat

If the thermostat screen is blank, then the battery is dead. Replace the battery.

Did that solve your problem?

This can be Caused by your Thermostat:

Solution:

  • Make sure your thermostat is turned On
  • Set 3 degrees below room temperature
  • Turn Cool, not fan or heat

If the thermostat screen is blank, then the battery is dead. Replace the battery.

Did that solve your problem?
What best describes your heating problem?

Make sure power is getting to the furnace

Try this:

  • Check your home’s electrical panel. Flip the furnace’s circuit to “off” and then “on” again.
  • Look for a switch (like a light switch) near your furnace and make sure it is set to "on".
Did that solve your problem?
Is your outdoor unit running?
Is there ice on your outdoor unit?

Your heat pump’s circuit breaker may have been tripped.

Here’s what to do:

  • Find your breaker box and look for the circuit labeled “heat pump” or “air conditioner”.
  • Try flipping that circuit to “off” and then “on”.
  • Give your heat pump a couple minutes and see if it comes on now.

Note: If your heat pump is regularly tripping your circuit breaker, contact us immediately as there is a larger problem.

Did that solve your problem?
Is there ice on your outdoor unit?
Is the noise coming from the outside or inside unit?
What type of heater do you have?

Is there steam coming from the unit, as well?

Here’s what to do:

This is your heat pump's normal defrost mode.

What type of smell?
Did you just turn your heater on for the first time this winter?

This is likely normal.

The smell should go away in a few minutes.

Contact us if the smell persists.

Turn off your furnace now!

There could be a dangerous gas leak in your home. Turn off your furnace immediately and contact a heating repair person.

You need your regular maintenance

This is usually caused by a dirty coil and/or lack of regular maintenance on your heater.

Our Services

What People Think Of Us

  • "Very professional and clean. Job was done within contracted time and budget. Extremely happy with the service and care I received! Would recommend to anyone!"
    Meghan
    Confirmed Certified Client
  • "This company is awesome. Thorough, great prices and excellent customer service. Looking forward to them expanding my AC with addition."
    Linda
    Confirmed Certified Client
  • "Thank you Certified Carl!! We cannot thank you enough for your outstanding service! We needed a new ac and furnace and like magic they were installed and running in less than 24 hours! (I run a home-based preschool and an ac is a must during these hot Summer months!) Your professionalism and customer service were above and beyond what we expected. Your speedy installation was greatly appreciated. We will be referring everyone we know and don't know to Certified!"
    Nanette
    Confirmed Certified Client

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About Certified Heating

We are a licensed and insured contracting company that provides heating and air conditioning services, which include but are not limited to: maintenance, repairs and installations to clients throughout the East Bay. At certified Heating and Air Conditioning we have over 20 years of experience in the industry and have been servicing the bay area since 2002.

At Certified Heating and Air Conditioning our motto is “CERTIFIED CARE FOR YOUR HEATING AND AIR” and we live by this statement. All of our team members are of the highest quality in the trade and are always there to help our clients in a time of need, while always keeping the clients best interest in mind. All of our team members are clean cut and drug tested... Read More

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